Practical questions
The things people ask before they book
What's the difference between the hour and the twelve weeks?
The hour is business coaching: one matter, one of us, one decision, your actions written down the next day. The twelve weeks is consultancy: five 90-minute sessions with both of us, written notes after each one, a check-in email from us every week in between, and a plan that carries from the first session to the last. One is for a question. The other is for changing how the business works.
Which of you should I book?
For the hour, pick one of us. If it's a number, a client or a conversation, Jo: pricing, repricing, proposals, sales calls, advisory, management accounts, networking. If it's an idea you want tested, marketing you're not doing, or a plan you keep not starting, Zoe. The twelve weeks gets you both of us, and you choose who you see for each session based on what it's for.
Should I join the Collective instead?
If what you need is ongoing support to build, price, sell, market, or move into advisory, yes. For £199 a month, you get time with us at least once a week, every course we've made, and a community doing the same work. Coaching and consultancy are for when you need an expert angle on one specific matter, or us in the business for a window of time. Have an hour and decide you want The Bookkeepers' Collective afterwards? We'll take £100 off the price.
I'm in the Collective. Is this included?
No, but your prices are lower: £297 + VAT for the hour instead of £397, and £2,497 + VAT for the twelve weeks instead of £2,997, with the code in your members' area. You can book either directly, because we already know you.
Are the sessions recorded?
No. You'll get written notes instead, so you can stay in the conversation rather than taking minutes.
Is it confidential?
Yes. Your numbers stay between you and The 6 Figure Bookkeeper.
I'm outside the UK. Can I book?
Yes. Use the overseas button; VAT is handled differently, and the price is otherwise the same. Sessions run on UK time.
I still can't decide.
Book a free half hour with Gill. She'll tell you honestly whether you need an hour, the twelve weeks, the Collective, or none of them.
About the hour
How long is it and where does it happen?
Sixty minutes on Zoom. The first part identifies the real problem, then we work through your challenge and build a plan.
What do I need to prepare?
The ten-minute questionnaire, which we share when you book. Nothing else is required. Most people bring their client list and their last P&L to the call because it's useful, but it's not compulsory.
What do I get afterwards?
Your actions in writing within 24 hours: where you are, what you're doing, by when. The hour is a one-off; there's no follow-up built in. If you want us checking in on you, that's the twelve weeks.
Can I book more than one hour?
You can, but if you think you'll need more than one, that's usually a sign it's the twelve weeks. Ask at the end of your first hour, or book a call with Gill.
Can I reschedule the hour?
Once, with 48 hours' notice. With less than that, the hour is used. We've a limited number each month, and we can't resell an empty slot at short notice.
Can I get a refund?
Before the session, yes, in full, if the questionnaire tells us we're not the right people to help. After it, no. You'll have the notes and the plan.
About the twelve weeks
What is it for?
A change, not a question. A restructure, a relaunch, a new service built properly, or the next level you can see and can't reach on your own. If you're not sure the change is big enough for twelve weeks, book the hour first; some people get to the end of it and find that it is.
How do the five sessions work?
Session one is a 90-minute deep dive that ends with your twelve-week plan written down. Sessions two to five are 90 minutes each, about a fortnight apart, and you book them all after session one so the dates are in the diary early. You choose which of us you see for each one, based on what that session is for.
What happens between sessions?
Within 24 hours of each session you get written notes: what we decided, who's doing what, by when. In the weeks we're not meeting, you get a check-in email from us asking what happened and what's in the way. Reply to it, even with one line. It's how the work keeps moving and how we know what to bring next time.
Do I really get both of you?
Yes. We share one set of notes on you, and we both read every one. Whoever you see next has read what the other one wrote, so you never start a session from the beginning.
How do I book it?
If you're in the Collective, straight from this page at the member price. If you're not, book a free half hour with Gill first. We only take on a handful of consultancy clients at a time, and we'd like to have met you before we're in your business for three months.
What if I need to move a session, or pause?
Each session can be moved once with 48 hours' notice. The five sessions have to be used within sixteen weeks of session one, which leaves room for a holiday or a bad fortnight. If something bigger happens, tell us; we'd rather know than watch the dates slide.
Can I get a refund on the twelve weeks?
Before session one, yes, in full, if the questionnaire tells us we're not the right people for the change you want to make. After session one, no. You'll have the plan and the dates, and we'll have cleared the diary for you.
What happens when this month's slots are gone?
Once you've purchased your coaching session or your consultancy package, you'll be given our diary link to book yourself in. If there isn't a time that works, we also share details of how to get in touch so that we can try to find a time that works.